Privacy Policy

Last updated: June 2025

This Privacy Policy explains how ChannelSurj ("we", "us", "our") collects, uses and protects your personal information when you visit channelsurj.com or contact us about our services.

We are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020 and applicable international privacy standards.

WHO WE ARE

ChannelSurj is a monetization consultancy helping YouTube creators build income from their existing audiences. We are operated by Mark Chapman, based in New Zealand.

Contact: mark@channelsurj.com
Website: channelsurj.com

INFORMATION WE COLLECT

We collect personal information in the following ways:

Contact forms - when you submit an enquiry through our website, we collect your name, email address, YouTube channel URL and any information you choose to provide in your message.
Discovery call bookings - when you book a discovery call, we collect your name, email address and any scheduling information required to arrange the call.
Email correspondence - when you email us directly, we retain that correspondence including any personal information contained within it.
Website analytics - we may collect anonymous data about how visitors use our website, including pages visited, time spent on the site and general geographic location. This data does not identify you personally.

We do not collect sensitive personal information and we do not collect payment information directly - any transactions are handled by third-party payment processors with their own privacy policies.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

Respond to your enquiries and provide the services you have requested
Schedule and conduct discovery calls and consultations
Send you information about our services where you have given permission
Improve our website and the way we communicate with prospective clients
Comply with our legal obligations

We will not use your personal information for any purpose that is incompatible with the reason it was collected without your consent.

MARKETING COMMUNICATIONS

If you enquire about our services or book a discovery call, we may follow up with information relevant to your enquiry. We will not add you to any marketing list without your explicit permission. You can opt out of any communications from us at any time by replying to any email with the word "unsubscribe" or by contacting us at mark@channelsurj.com.

SHARING YOUR INFORMATION

We do not sell, trade or rent your personal information to any third party.

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services - including scheduling tools, email service providers and analytics platforms. These providers are contractually required to keep your information confidential and use it only for the purposes we specify.

We may disclose your information if required to do so by law or in response to a valid legal request.

Our website may use cookies - small text files stored on your device - to improve your browsing experience and collect anonymous usage data. You can control cookie settings through your browser at any time. Disabling cookies may affect some functionality of the website.

DATA RETENTION

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. If you would like us to delete your information, please contact us at mark@channelsurj.com and we will action your request promptly.

YOUR RIGHTS

You have the right to:

Access the personal information we hold about you
Request correction of any inaccurate information
Request deletion of your personal information
Withdraw consent for us to use your information at any time
Lodge a complaint with the New Zealand Privacy Commissioner if you believe your privacy rights have been breached

To exercise any of these rights, please contact us at mark@channelsurj.com. We will respond to all requests within a reasonable timeframe.

INTERNATIONAL DATA TRANSFERS

Our services are accessible globally. If you are located outside New Zealand, please be aware that your information may be transferred to and processed in New Zealand or other countries where our service providers operate. We take appropriate steps to ensure your information is protected in accordance with this policy wherever it is processed.

THIRD PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

SECURITY

We take reasonable steps to protect your personal information from unauthorised access, use, disclosure or loss. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

CHILDREN'S PRIVACY

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at mark@channelsurj.com.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

mark@channelsurj.com
channelsurj.com